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Delivery Information


We provide same-day delivery of items in stock and ordered before 11:00 AM. Your order will be delivered directly to the address
you provided when you placed your order.

Compressed gases (including liquid nitrogen) in stock and ordered before 3:00 PM will be delivered next-day. All same-day deliveries of gases will incur a $25 special delivery
surcharge due to the disruption in scheduled deliveries and to cover the additional costs incurred when responding to such requests.

If you would like further information about our delivery procedures, please call our Customer Service Representative at 801 581-8671 or send e-mail
to CSR@stores.utah.edu

Order Information


How to Order
Option 1: Order online though our catalog
Visit Store


Option 2: Order via phone at 801-581-1-8671, or <a href="mailto:Send Email">Email Us. Please have the following information handy:

  • Department Name
  • Delivery Code (Ship-To-Code)
  • ChartField(s) or purchasing card number to be charged
  • Inventory numbers from our catalog of the items you are ordering
  • Items you are special ordering (please see the section on “Special Orders” below)
  • Quantity desired
  • Any special delivery instructions needed by our delivery personnel
Shipping Services
The University receives discounts of up to 65% off published rates using the following guidelines. Shipping according to these guidelines results in savings of over $500,000 per year for the University of Utah.
Shipment Type Shipment Weight RangeSupplier
Shipping (Less-than-Truckload)200-10,000 pounds (maximum 28 linear feet of trailer space)University General Stores and Receiving (via UPS Freight)
Shipping (Truckload)10,000+ pounds (call for carrier and rate)University General Stores and Receiving
Note: Exceptions to University Shipping Guidelines may be granted where business need can be documented. We have some packaging materials available such as boxes, bubble wrap, “popcorn” and tape. Also, we can have wooden crates fabricated by the Carpenter Shop for equipment requiring a greater level of protection during transit. We will pick up your packages and ship them for you for a nominal fee. Just call 801-581-8671 and ask for package pick up.

We do not ship hazardous materials. If you have questions regarding the shipment of hazardous materials, please contact EHS at 801-581-6590.

Additional Order Information


  • Since we cannot possibly stock everything, we maintain excellent working relationships with our suppliers. If you require an item that we do not stock, we are usually able to special order it and have it the next day.

    If you do not see what you are looking for in our catalog, please call to special order it. To help you in this, we have catalogs from several suppliers that can assist you in choosing the items that best meet your needs. Simply call 801-581-8671 or e-mail our Customer Service Representative at csr@stores.utah.edu with your requirements. Please have as much detail as you can on the items you are ordering, i.e., model number, size, color, quantity, etc.

  • Unless we are otherwise directed by you at the time you place your order, we will automatically backorder any amount that we do not have in stock. We always plan to have the items you want and in the quantities you need. However, due to varying demand, this situation does occur from time to time. Please be assured that your backordered items will receive the same expeditious handling as the items that are filled at the time you place your order–they will be delivered as soon as they are received.

    • Our Compressed Gases Division stocks all commonly needed compressed gases as well as liquid nitrogen. These gases are listed in our catalog from number 100000 through 100900.
    • Gases that are not stocked are special order and can be purchased upon request, occasionally with next-day delivery.
    • All “rush” or same day deliveries will incur a $25 special delivery surcharge due to the disruption in scheduled deliveries and to cover the additional costs incurred when responding to such requests.
    • Holiday Deliveries are often affected by the days off. Please plan ahead to have deliveries either the week before or the week after when possible.

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